At RightNow Digital Ltd we are committed to protecting and respecting your privacy.
The information we collect from you
If you submit an enquiry, register for an account, subscribe to a service (which includes free services, paid-for services and subscribing to one of our mailing lists), we will ask you to provide your name and email address. We may also request other personal information in order to be able to provide specific services or to service your requests, which will be specified at the time you sign up for those services or submit such requests.
When you request a web page or any other content from the Site, it is usual for your web browser software automatically to send us your computer’s IP address, software model and version, operating system, screen resolution and (depending on your browser) other details of the specifications of your browser, computer and operating system. Some browsers allow you to control such data. It is not usual for such data to contain your email address or other personal information.
We may retain correspondence with our users by email and post, as well as records of any correspondence by telephone.
We may also record and collect certain anonymous traffic data, such as pages visited, links to and from the Site clicked and services used. We generally use such traffic data to improve our services to you and to customise and enhance your experience of the Site.
How we use your personal information
We may use your personal information as follows:
- to provide and customise our services;
- if you register/subscribe for any of our services, to process and administer your registration/subscription;
- to perform any contract that you may conclude with us;
- to perform auditing, research and analysis in order to maintain, protect and improve or develop our services;
- to generate aggregate anonymised statistics;
- to ensure the technical functioning of our network;
- to protect the rights or property of RightNow Digital Ltd or our users; and/orfor any other purposes to which you consent.
We maintain a “no spam” policy. Your email address may be used to send you information and to contact you in relation to RightNow Digital Ltd services and to offer you the opportunity to sign up for new services or upgrade your current service. Such communications may include advertising or sponsorship elements. Where you have consented to our doing so, we may offer you services from carefully selected third parties.
We have engaged trusted third parties to process your personal information on our behalf such as PayPal to manage payments and dailycred.com to manage the social login service.
We may also use computer systems owned by third parties to provide our services and to process your personal information. In such circumstances your personal information may be transmitted to and from such systems by secure channels. Normally, such computer systems remain under RightNow Digital exclusive control and your personal information will not be shared with the third parties owning such systems.
We may publish, or share with third parties, aggregated non-personal data, which will not identify you individually. We may also send an anonymised version of your information to third-party advertisers or advertising providers for the purposes of displaying customised advertisements on a RightNow Digital sites and/or to third-party traffic-analysis providers for the purpose of generating aggregate and anonymised data on which pages users visit and the general characteristics of the computers and networks employed by those users. Your browser may also automatically send certain data to such third parties directly.
We may share your personal information if we believe in good faith that access to or use, preservation or disclosure of such information is reasonably necessary (a) to satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) to enforce any contractual rights that we may have in relation to the services we provide to you, (c) to detect, prevent or otherwise deal with fraud, security or technical issues or (d) to protect against harm to the rights, property or safety of RightNow Digital employees or contractors, our business partners, our users or the public (“Necessary Purposes”).
We take appropriate security measures to protect against unauthorised access to or unauthorised use, alteration, disclosure or destruction of
We restrict access to personal information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our services. Those persons are bound by confidentiality agreements and will be subject to appropriate sanctions if they fail to comply with those agreements.
Unfortunately, the transmission of information via the internet is not completely secure. Others may intercept the personal information you provide to us, so any such transmission is at your own risk.
The Site is controlled by us from our offices in the United Kingdom. If you choose to visit the Site from outside the United Kingdom, you do so at your own risk, with the understanding that information collected from the Site may be collected, stored and used in a country whose privacy laws may be different from those of your home country.
Managing your personal data
We take reasonable steps to ensure that the personal information that we process is accurate, complete and current, but we depend on our users to update or correct their personal information whenever necessary.
When you use our services, we endeavour in good faith to provide you with access to your personal information and, at your request, either to correct such information if it is inaccurate or to delete it (unless we believe in good faith that we reasonably need to retain such information for any of the Necessary Purposes, as defined in the “Information sharing” section above). If such information is to be deleted, please allow three working days for this to take effect.
If you make a request concerning your personal information, we will require you to identify yourself and the information that you wish to access, correct or have removed. We may decline to process requests that are unclear, unreasonably repetitive or systematic, require disproportionate technical effort, jeopardise the privacy of others or would be extremely impractical (for instance, requests concerning information contained in back-up records). Where we process such requests, we will perform this service free of charge, except where doing so would require a disproportionate effort.
RightNow Digital links to websites or other services owned and/or operated by third parties. We are not responsible and accept no liability for the privacy practices of such websites or other services.
How to contact us